Contact

How Can We Help?

Owned and operated by Premium Garage Living, our team is ready to answer questions about simulators, home theaters, and training equipment.

We reply within 1 business day (Monday to Friday, 9:00 AM to 5:00 PM CT).
Reach Us

Choose Your Preferred Channel

Email
support@premiumgarageliving.com
Replies within 1 business day
Phone
214-4549-737
Monday to Friday, 9:00 AM to 5:00 PM CT
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling typically takes 1 to 3 business days, with transit averaging 5 to 8 business days after that. You will receive tracking information by email once your order ships.

How can I track my order?

Once your order ships, we send a confirmation email with a tracking number and carrier link. You can use that link to monitor delivery progress at any time.

What is your return policy?

We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on condition requirements and how to initiate a return.

Can I exchange an item for a different model?

Exchanges are handled through our returns process. Start a return for the original item, then place a new order for the model you prefer. Our team can walk you through it if needed.

What kind of space do I need for a golf simulator?

Most golf simulators require a room with enough ceiling height for a full swing, typically 9 to 10 feet, along with adequate depth for the screen and projector throw distance. Check each product listing for specific space recommendations.

Do your Smith machines require assembly?

Yes, our Smith machines and functional trainers arrive with detailed assembly instructions and the necessary hardware. We recommend having a second person available, as some components are heavy and easier to position with help.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send a Message

Drop Us a Line

Select a topic...
Golf or Sports Simulator Question
Home Theater and Projector Inquiry
Smith Machine or Training Equipment
Order Status or Shipping
Returns or Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Support

Every inquiry receives a thoughtful reply within 1 business day from our knowledgeable team.

Secure Shopping

Your payment and personal information are protected by industry-standard encryption at every step.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

30-Day Returns

Not the right fit for your space? Our 30-Day Returns policy is outlined on our Return Policy page.